PL
Peter L
1 reviews | Active since Jan 2015
07 Mar 2018, 10:40
Poor service from MTN even after escallation to a supervisor
After 2 weeks of struggling with the service centre of MTN and also being referred to a supervisor, I still have no satisfaction on my issue. This is even after MTN have acknowledged their error, they try make it right and still get it wrong. With their mission being "To make our customers lives a whole lot brighter". For me, this has been a miserable fail on their part!!!
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Peter L's updateReviewer Update
13 Mar 2018, 14:10Alice van der Merwe has responded to my review saying "We have sent the complaint now to the Retentions Manager to intervene here"
Still I have had no response or contact made. How much longer do I need to waste my time for resolution following up on what MTN have already admitted to be their error
PL
Peter L's update13 Mar 2018, 14:10
Reviewer Update
Alice van der Merwe has responded to my review saying "We have sent the complaint now to the Retentions Manager to intervene here"
Still I have had no response or contact made. How much longer do I need to waste my time for resolution following up on what MTN have already admitted to be their error