poor service from mtn direct
A month ago I took a data contract with mtn direct , upon taking the contract anna the lady that helped me did' not tell me that there will be a limit of R1800 set on my account as an out of bundle charge . After using my phone for a day I received an sms from mtn that I used up half of my bundle of R1800. It was only then that I heard of this amount or limit if R1800. I called mtn direct the very same day and over 25 times since that day and up until today I keey getting the same story from all the consultants that they will send an email to sunil(anna supervisor) n get him to call me back ... still no call. I spoke to two supervisor who said between supervisors they will email sunil being a supervisor and get him to sort this out. It cant take a big company 1 month to listen to a voice recording and provide its customer with feedback. Very poor service from mtn direct. I have many contracts with vodacom and never did I have such a problem . This is really terrible service from mtn direct
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The usage limit has been set up. The account will be credited for the data charges due to the inconvenienced caused. Please allow +-5 working days for the request to be finalized. The account is now on email function.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The usage limit has been set up. The account will be credited for the data charges due to the inconvenienced caused. Please allow +-5 working days for the request to be finalized. The account is now on email function.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Best regards,