wP
williem P
1 reviews | Active since Aug 2014
01 Sept 2025, 09:19
Poor service from MTN
For the past 3 days I CAN NOT USED MY INTERNET .I CALLED 4 TIMES MTN AND EACH TIME THEY GIVE ME THE SAME ANSWER BUT IT DID NOT SOLVED THE PROBLEM .THIS IS UNACCEPTABLE and poor service
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Replies (2)wP
williem P's updateReviewer Update
02 Sept 2025, 07:35I have a serious consern about the service Mtn is providing
From Friday I do not have access to my internet .I phone mtn customer care that gave me another nr to phone ***.
When I phone this nr The consultant inform me they have a problem with the package I am on and it would take 24 hours to solved .From Saturday I phone again and they gave me the same answer.
This morning TUESDAY 2025/09/02 when I phone again mtn customer service they again refer me to the mtn coverage department. I phone the nr provided *** .The consultant this time inform me it will take 5 to 6 working days to be escalated and to be solved.
My account is up to date but I have no acces to use my internet and each time the time frame provided by the mtn consultant is different.
This is extremely poor unexeptable service as service provider to their customers
From Friday I do not have access to my internet .I phone mtn customer care that gave me another nr to phone ***.
When I phone this nr The consultant inform me they have a problem with the package I am on and it would take 24 hours to solved .From Saturday I phone again and they gave me the same answer.
This morning TUESDAY 2025/09/02 when I phone again mtn customer service they again refer me to the mtn coverage department. I phone the nr provided *** .The consultant this time inform me it will take 5 to 6 working days to be escalated and to be solved.
My account is up to date but I have no acces to use my internet and each time the time frame provided by the mtn consultant is different.
This is extremely poor unexeptable service as service provider to their customers
wP
williem P's update02 Sept 2025, 07:35
Reviewer Update
I have a serious consern about the service Mtn is providing
From Friday I do not have access to my internet .I phone mtn customer care that gave me another nr to phone ***.
When I phone this nr The consultant inform me they have a problem with the package I am on and it would take 24 hours to solved .From Saturday I phone again and they gave me the same answer.
This morning TUESDAY 2025/09/02 when I phone again mtn customer service they again refer me to the mtn coverage department. I phone the nr provided *** .The consultant this time inform me it will take 5 to 6 working days to be escalated and to be solved.
My account is up to date but I have no acces to use my internet and each time the time frame provided by the mtn consultant is different.
This is extremely poor unexeptable service as service provider to their customers
From Friday I do not have access to my internet .I phone mtn customer care that gave me another nr to phone ***.
When I phone this nr The consultant inform me they have a problem with the package I am on and it would take 24 hours to solved .From Saturday I phone again and they gave me the same answer.
This morning TUESDAY 2025/09/02 when I phone again mtn customer service they again refer me to the mtn coverage department. I phone the nr provided *** .The consultant this time inform me it will take 5 to 6 working days to be escalated and to be solved.
My account is up to date but I have no acces to use my internet and each time the time frame provided by the mtn consultant is different.
This is extremely poor unexeptable service as service provider to their customers
wP
williem P's updateReviewer Update
03 Sept 2025, 07:35On Sunday I phone your the department aso and the lady inform me that MTN has problem with the internet for the package I was on but would have been fine with in 24 hours and now you inform me about my simcard.Who is lying now
For your information the router name is a MTN ROUTER AS IS IS WRITTEN MTN ON THE FRONT IN BIG LETTERS AND I DID PUT THE SIMCARD IN DIFFERENT MTN ROUTERS I DID RECEIVED PREVIOUSLY FROM MTN .THE PROBEM IS AT MTN SIDE AND NOT WITH MY ROUTER OR SIMCARD
I PAID MY ACCOUNT ON TIME AND I DO NOT RECEIVED A SERVICE FOR IT
HOW CAN TWO DIFFERENT CONSULTANTS FROM MTN SERVICE CENTRE HAVE 2 DIFFERENT STORIES WHAT THE PROBLEM IS.
LIKE I SAID MY ROUTER AND MY SIMCARD IS WORKING THE MESSAGE IT GIVE IS "NO INTERNET ACCESS." DO YOUN UNDERSTAND THAT PHRASE
For your information the router name is a MTN ROUTER AS IS IS WRITTEN MTN ON THE FRONT IN BIG LETTERS AND I DID PUT THE SIMCARD IN DIFFERENT MTN ROUTERS I DID RECEIVED PREVIOUSLY FROM MTN .THE PROBEM IS AT MTN SIDE AND NOT WITH MY ROUTER OR SIMCARD
I PAID MY ACCOUNT ON TIME AND I DO NOT RECEIVED A SERVICE FOR IT
HOW CAN TWO DIFFERENT CONSULTANTS FROM MTN SERVICE CENTRE HAVE 2 DIFFERENT STORIES WHAT THE PROBLEM IS.
LIKE I SAID MY ROUTER AND MY SIMCARD IS WORKING THE MESSAGE IT GIVE IS "NO INTERNET ACCESS." DO YOUN UNDERSTAND THAT PHRASE
wP
williem P's update03 Sept 2025, 07:35
Reviewer Update
On Sunday I phone your the department aso and the lady inform me that MTN has problem with the internet for the package I was on but would have been fine with in 24 hours and now you inform me about my simcard.Who is lying now
For your information the router name is a MTN ROUTER AS IS IS WRITTEN MTN ON THE FRONT IN BIG LETTERS AND I DID PUT THE SIMCARD IN DIFFERENT MTN ROUTERS I DID RECEIVED PREVIOUSLY FROM MTN .THE PROBEM IS AT MTN SIDE AND NOT WITH MY ROUTER OR SIMCARD
I PAID MY ACCOUNT ON TIME AND I DO NOT RECEIVED A SERVICE FOR IT
HOW CAN TWO DIFFERENT CONSULTANTS FROM MTN SERVICE CENTRE HAVE 2 DIFFERENT STORIES WHAT THE PROBLEM IS.
LIKE I SAID MY ROUTER AND MY SIMCARD IS WORKING THE MESSAGE IT GIVE IS "NO INTERNET ACCESS." DO YOUN UNDERSTAND THAT PHRASE
For your information the router name is a MTN ROUTER AS IS IS WRITTEN MTN ON THE FRONT IN BIG LETTERS AND I DID PUT THE SIMCARD IN DIFFERENT MTN ROUTERS I DID RECEIVED PREVIOUSLY FROM MTN .THE PROBEM IS AT MTN SIDE AND NOT WITH MY ROUTER OR SIMCARD
I PAID MY ACCOUNT ON TIME AND I DO NOT RECEIVED A SERVICE FOR IT
HOW CAN TWO DIFFERENT CONSULTANTS FROM MTN SERVICE CENTRE HAVE 2 DIFFERENT STORIES WHAT THE PROBLEM IS.
LIKE I SAID MY ROUTER AND MY SIMCARD IS WORKING THE MESSAGE IT GIVE IS "NO INTERNET ACCESS." DO YOUN UNDERSTAND THAT PHRASE