Poor Service from MTN call centre supervisor

<p>Called MTN 808 on Tuesday 20 December to query why i havent received a credit from the previous months incorrect charge after calling in numerous times and receiving 5 reference numbers. I was told that my contract would be fixed as i was being incorrectly charged for promotional bundles. They apparently correctly fixed my contract but didnt pass a credit on my account. I spoke to a supervisor named Blessing and i was very upset that it was never done. Blessing was telling me about how my bill is structured and said that the advertised contract prices on promotional material were VAT exclusive and after i told him it wasnt and nowhere on promotional material does it say that it is VAT exclusive he came with other wild stories about this and that. Now this is where i told him to stop bull****ting me and fix the problem as i was overcharged one month and therefore should have received a credit in the new month. He kept saying that according to their system it is correct. Of course your system will say it is correct because it balances but you can think for yourself that if someone is overcharged by R 100 one moth that the next month they should pay R 100 less. Now at this stage i was getting really upset and obviously shouted at this guy because of his incompetence. After being on the phone for 44 minutes with the call centre and being put on hold numerous times he finally comes back and tells me that if i am not happy with my contract that i should go into a store and downgrade my package. Now having called in numerous times for the better part of a month trying to sort my problem of being incorrectly charged to now have my problem made out to be as if i am unhappy with my monthly payment ****ed me off.</p> <p> </p> <p>I had no problem with the contract as i wouldnt have upgraded to it if i couldnt afford it. My problem is that if i am overcharged for a service and i dont get a credit from them it means that i have been ****** as they have just pocketed the extra money.</p> <p> </p> <p>I dont expect a response from MTN as their representative obviously doesnt understand or want to understand my predicament and he is probably reflecting the company culture.</p>