Poor service from MTN Business

On the 16th of December 2025 I purchased data through the new MTN app, with my bank card. I didn't receive the data, so I phoned MTN.

Since I'm an MTN Business customer, I had to email them. Which I did. Which is also a very tedious and SLOW process. After some back and forth, a ticket was logged with the technical team on the 1st of January.

To date, I have not had ANY feedback. Two weeks later. In the two weeks I have emailed them again and again, with no feedback and certainly no refund.