Poor service from mtn and vvm
My account was handed over to vvm by mtn, after ensuring that my account is now up to date vvm confirmed they will send confirmation of closure to mtn, its been 4 weeks and still this has not taken place, mtn still states my account is owing whilst full payment of the owed amount was done 3 weeks ago, nobody from MTN nor vvm knows what to do, junes payment is due with mtn and i cant make payment due to this delay, i have to constantly call both companies for follow ups that lead nowhere, this is extremely poor service from mtn and vvm and is extremely frustrating, i will be changing my service provider as soon as my account is settled with mtn.
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Replies (2)0
Replies (2)'s updateReviewer Update
03 Jul 2018, 07:46Good morning
Thank you for your reply.
It has been very unpleasant and hope that this will be resolved as soon as possible because payment is due and i cant make payment and update my account details with you because of this delay.
Hope this can be resolved and have my line reactivated and payment made soon.
Thank you
Warm regards
Lesley Mdlalose
**********
's update03 Jul 2018, 07:46
Reviewer Update
Good morning
Thank you for your reply.
It has been very unpleasant and hope that this will be resolved as soon as possible because payment is due and i cant make payment and update my account details with you because of this delay.
Hope this can be resolved and have my line reactivated and payment made soon.
Thank you
Warm regards
Lesley Mdlalose
**********
's updateReviewer Update
15 Jul 2018, 12:04i received a reply from Willem Jnr Loots on the 3rd of July, the apparent MTN complaints management and i was assured that the matter has been escalated to the legal supervisory team for an urgent resolution and was advised that i will be contacted directly by them. Its been 2 weeks going on the 3rd week that i have not heard anything from MTN, i have given the contact centre my contact details 7 weeks ago, and i still provide my contact detail every time i call the contact centre which is every 2 days to 3 days to check up on my account resolution. It is clear from my recorded conversations with mtn that nothing has been done for the past 7 weeks because i am being told the same thing over and over again.
I am more than disappointed by the service i have received, because of this delay i couldn't even make July's payment nor update my account details, So now i am in areas again because of MTN.
i wouldn't recommend this service provider to anybody, there are far better service providers out there than this one, MTN's service is ****!!!!!!...
i am changing my service provider as soon as this contract over.
Utterly disappointed by this **** network.
Lesley Mdlalose
**********
's update15 Jul 2018, 12:04
Reviewer Update
i received a reply from Willem Jnr Loots on the 3rd of July, the apparent MTN complaints management and i was assured that the matter has been escalated to the legal supervisory team for an urgent resolution and was advised that i will be contacted directly by them. Its been 2 weeks going on the 3rd week that i have not heard anything from MTN, i have given the contact centre my contact details 7 weeks ago, and i still provide my contact detail every time i call the contact centre which is every 2 days to 3 days to check up on my account resolution. It is clear from my recorded conversations with mtn that nothing has been done for the past 7 weeks because i am being told the same thing over and over again.
I am more than disappointed by the service i have received, because of this delay i couldn't even make July's payment nor update my account details, So now i am in areas again because of MTN.
i wouldn't recommend this service provider to anybody, there are far better service providers out there than this one, MTN's service is ****!!!!!!...
i am changing my service provider as soon as this contract over.
Utterly disappointed by this **** network.
Lesley Mdlalose
**********