POOR SERVICE FROM MTN AND SUPERSONIC

I am honestly appalled and shocked and disappointed with this 2 entities I got my router on the Thursday the 16th of July 2020 with excitement having a home router.

to my dismay I have been calling Supersonic on a regular basis with a simple task that need so be resolved I have configured the router on my own. but the profile does not seem to come online the keep promising me that their system Engineer will get back to me within 24 hours. until today still not signal and no System Eng to assist me so disappointed that I am even thinking of cancelling this due to poor service. there is a gentleman by the name of Mbuso that I spoke to him more then once that was shocked at the fact that till this day my router is still not up and running. how can 1 pay for a ****py service when you not getting a value for your money. and this morning I phoned again yet MTN has been down since yesterday morning how poor this is honestly I am telling everyone to not use this services as I am still stuck without any help or assistance.