Poor service from mtn and not just this one!

<p>Jerr, as of now, i regret ever using mtn, whenever you need help, it's like you are asking for free data or airtime, i lost my phone on sunday and i phoned mtn, spoke to Innocentia and she helped me to block my phone and i gave her the number that was on the phone and now i struggle to make sim swap, i was told to do an affidavit and fax it and now today i'm told i must also fax certified copy of ID.</p> <p>why i was not told about an id copy and why can't you guys refer to the blacklisting call because surely the ITC REFERENCE that was given by Innocentia have all the details. from what i know, every call is registered for reference purposes. will i ever gonna get help?</p> <p>Clearly you can see that, that sim card was not in use that much because i was not loading either airtime or data, my phone was depleting them with seconds.</p>