Poor service from MTN after ********** upgrade

<p>I have three contracts with MTN and has been with MTN since 2010. On the 17th of november 2016 my data contract was *****ulantly ugraded. I recieved an sms that my account was upgraded and phoned MTN to enquire about this, i was told that it must a system error and i must ignore it cause my number has not been upgraded. The agent didn't check my other number that was linked to my account which was the data contract number. On my debit order for december 2016 I paid R800 more than what i am supposed to pay and I contacted MTN to enquire about this amount and i was told that my data contract was upgraded to a voice contract with divices purchased. I was then adviced to do an affidavit and take it to an MTN branch which i did and got a ***** querry logged. </p> <p>I was informed that someone will contact me with regards to my querry within 14days, this did not happen so i contacted MTN about a month after logging the querry. MTN informed me that ***** querries take up to three months to conclude and i will be refunded my full amount once the investigation is done.</p> <p>From December 2016 till March 2017 i have been paying the extra R800. No one contacted me from MTN to inform of what was happening with the investigation, i had to be the one contacting them every now and then. In April the debit order was not taken so in May i contacted MTN to get an update on the case and i was informed that the case was concluded and MTN is going to refund the extra money that i have been paying. the agent said their accounts calculations run on the 20th so I should get the money paid after the 20th of May. This didn't happen so i contacted MTN end May (26 May 2017) and i was told that the money that was owed to me was credited into my MTN account and not my bank account, i was also informed that my debir orders were not running because they were debiting the MTN account since i had credit there. I then proceeded to ask what i need to do to get my money (what ever was left) to be transfered to my bank account, they informed me that i need to log another querry to get the money which i then did. i was told that someone will contact me within 2 workin days .</p> <p>No one contacted me so i followed up with MTN on 2nd of June and i was informed that the refund takes 7 to 14 working days, so this will be processed within 14 days. The 14 days passed and i contacted them again on the 15th of June, first i was told that they cannot process my payment because the system says they need to attach ***** documentation to my querry and then i was told that the system has calculate a new payout which is way much less than what i was supposed to get and that they need to now log a new querry to get my refund which will take another 7 to 14 working days.</p> <p> </p> <p>Im really tired of going back and forth with MTN, i don't know what i now need to do to get my money. this is really unproffesional of MTN, everytime you contact them you get a new story. </p> <p>Please assist me!</p> <p> </p>