Poor service from MTN - account ***

Good day

Last month my service was suspended and I was told that it was a system upgrade, it will take 2 to 24 hours to be fixed. After 3 days when I called in at the call center I was told that my service has been suspended due to non payment and I was surprised because my account is up to date. The service champion apologised that it was a fault on their side as my account is up to date and I even have R50 credit. Today again my service has been suspended and when I called in I was advise by a service champion named Zamasa that its just a network problem she will reboot and I also need to switch off my phone for 5 minutes. Which I did however I am still unable to make outgoing calls as far as I know my account is up to date, she has also mentioned she does not know why the account is suspended because all is in order. Reference number was sent to me *** however as per the sms the call has been closed. I would like to know who is not doing his/her job because at the end of the day I am not receiving the service that as required from MTN what exactly is going on? Does your account department know how to capture the payments correctly on their system? will this go on till the end of my contract? this is just ridiculous I cant go on like this, should I need to make a call urgently or be in danger that means I wont be able to survive due to poor service as I wont be able to make any outgoing calls. Can this matter be sorted out today and not after 24 hours and the issue should be fixed I don't want to complain about your company each and every month. The reason I cancelled the debit it was because your accounts department was not deducting the money as per the arranged date which was on the 1st, the debit order use to go off on the 3rd or the 4th how professional was that. I am really not happy with your service, your better fix your act or you will lose me as a customer.

Thanks Nokuthula Ngwenya ***