POOR SERVICE FROM MTN ACCONTS.

THEY CALL ME FOR A EARLEY UPGRATE WHAT I DID ON THE 02-05-2021. THEN MY NEW CONTRACT STARTS FROM THAT DAY. ON THE 04-05-2021 THEY LOAD FOR ME PRO-DATA AND MINUTES OF THE NEW CONTRACT. THEN ON THE 12-05-2021 THEY LOAD AGAIN A FULL MONTH DATA AND MINUTES. i DID NOT ASK FOR PRO- DATA OR MINUTES. i DID CALL THEM ON THE 12-05-2021 4 TIMES AND COMPLAIN ABOUT THE DATA AND MINUTES THAT THEY LOAD TWISE ON ALL MY DEVICES. AND I ASK FOR THE CONSELTANT IF MY NEW CONTRACT AMOUNT STILL STAY THE SAME AND 4 TIMES THEY CONFIRM TO ME YES. NOW I GET MY INVOICE FROM THEM AND THE AMOUNT IS NEARLY R3000.00.

SORRY I DID NOT HAD THAT KIND OF MONEY THAT IS THE REASON WHY I TAKE A CHEAPE PACAGE ON MY NEW CONTRACT. AND WHEN I DID THE UPGRATE THEY DID NOT TELL ME I GONNA STIL PAY FOR MY DEVICE. NOW THE PUT MY DEVICE ON THE INVOICE. I DID NOT TAKE A NEW DEVICE SORRY. AND WHY MUST I PAY STILL MY OLD CONTRACT TILL THE 24 MONTHS IS FULL. WHY THEY CALL ME FOR AN EARLY UPGRATE AND DON'T TELL ME ALL THIS THINGS. WHY THEN DO A EARLY UPGRATE. IF I TAKE A NEW CONTRACT WITH THEM THEN THE OLD CONTRACT IS NOT VALID ANY MORE. SO SORRY BUT I AM NOT GONNA PAY THAT AMOUNT. BECAUSE MY BUDGET DON'T LET ME TO DO THIS. THAT IS WHY I DID'NT TAKE A NEW DEVICE AND I TAKE A CHEAPER PACAGE.

IF THEY DID NOT MAKE MY ACCOUNT RIGHT THEN IT IS BETER FOR THEM AND ME TO CANSEL MY CONTRACT. BUT THE NOT GONNA STEEL MONEY FROM ME SORRY. MYBE I AM TO LONG BY MTN.

W.W DE JONGE ***