Poor service from MTN

MTN Customer Service Team,

I am writing to formally express my dissatisfaction with the level of service I have consistently received.

Unfortunately, my experience has been extremely frustrating. Each time I seek assistance, I am redirected from one department to another without receiving any clear resolution. Instead of resolving the matter, I am repeatedly sent back and forth, which results in unnecessary delays and inconvenience.

As a customer, I expect efficient service, clear communication, and accountability when queries are raised. The current approach not only wastes time but also reflects poorly on your customer support structure.