SC
SHIVERN C
1 reviews | Active since Oct 2015
22 Oct 2015, 10:37
POOR SERVICE FROM MTN
I have made numerous call to mtn 808 regarding my account with them<br> I was double debited for an amount I did not consent to mtn have been giving me false information and<br> are refusing to reverse the funds back into my bank account <br> I have sent emails to them for a manager to call me and no1 has this issue has been dragging out for over a month now n I am frustrated. I want my contract terminated
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MTN South Africa's replyOfficial
25 Oct 2015, 09:22Hello shivern2317,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly refer to the SMS that was sent this morning for a feedback.Should you need more clarity here is your reference number REQ:*** kindly contact 808 from your contract phone.We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly refer to the SMS that was sent this morning for a feedback.Should you need more clarity here is your reference number REQ:*** kindly contact 808 from your contract phone.We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Oct 2015, 09:22
Official
Hello shivern2317,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly refer to the SMS that was sent this morning for a feedback.Should you need more clarity here is your reference number REQ:*** kindly contact 808 from your contract phone.We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly refer to the SMS that was sent this morning for a feedback.Should you need more clarity here is your reference number REQ:*** kindly contact 808 from your contract phone.We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***