POOR SERVICE FROM MTN

I recently app**** for a contract on line and received an email the same day acknowledging my application and informing me it was in process, thereafter there was no other communication, I then had to call the MTN Direct number where you hold on for about 20-40 minutes, and a helpful guy Kosi completed my application. I also requested that my number be ported from Vodacom and they also requested my vodacom account number. It has now been a week and every time i call to enquire about my contract, I get told to contact legal section who do not have a direct line and sit and wait on the phone for almost an hour and get told to go back to MTN direct. I just wish somebody will call me for a change and tell me what is holding up the process so I can assist in resolving it. I only received an SMS from the port section informing me that my number is being ported. Can somebody please assist!!! Ref No MV***. Thank you