AH
Anchen H
1 reviews | Active since Jul 2015
12 Jul 2015, 02:39
POOR SERVICE FROM MTN
To whom this may concern <br> <br> I have been trying to get hold of the MTN call centre for almost a month now, EVERYTIME I phone it just says that they are experiencing high volumes of calls.. My contract expires on the 22nd of August 2015 and I would like to cancel it before the time.. Unfortunately the MTN stores cant assist me with this and they say that I should phone 808 for help... This is really frustrating because how am I going to get HELP if the CALL CENTRE is ALWAYS BUSY!!!
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MTN South Africa's replyOfficial
30 Jul 2015, 09:48Hello ANCHENH,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter directly to the management team within our Cancellations Department. We've requested for the deactivation date to be set on the account and for them to provide you with feedback of the deactivation date.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter directly to the management team within our Cancellations Department. We've requested for the deactivation date to be set on the account and for them to provide you with feedback of the deactivation date.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Jul 2015, 09:48
Official
Hello ANCHENH,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter directly to the management team within our Cancellations Department. We've requested for the deactivation date to be set on the account and for them to provide you with feedback of the deactivation date.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter directly to the management team within our Cancellations Department. We've requested for the deactivation date to be set on the account and for them to provide you with feedback of the deactivation date.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***