POOR SERVICE FROM MTN

Good Day

Trust that you are well.

Please note I have been to the MTN Store at Cornubia Durban KZN on the 10th September 2020. I did go in to apply for the said phone on my name in fact it was going to be two phones on my name as my partner had an issue with CELL C , therefore his application had declined twice at MTN Game City and Cornubia.

The store system was offline but all my relevant info and my fingerprints were all in order. My credit check was done on the 11th September 2020 - My order was created with the Ref No: *** and my credit check was approved and I was successfully authenticated with MTN.

I had received an SMS from the agent stating my contract has been approved however there is no stock on the phone, I did reply to check other stores as the system showed there was stock in the other stores but if not I'll wait once they receive stock as the sale ran from the 1st till 30th and by the 3rd stores where advising there is no stock but they can order, as I checked with MTN Phoenix Plaza as well.

I have waited until the 30th and I got in contact with the agent stating there is no stock and the store has been closed due to change of ownership.

Please can you advise on my situation in this case as the sale ran from the 1st September and by 3rd September there was no stock and no stock was made available throughout the month of September.

A favorable response will be highly appreciated as MTN is a well known company.

This email was sent to MTN on the 05th October 2020 we are now 07th December 2020 and still no feedback all I get is replies my emails have been sent through escalation and they will be in contact with me but till date nobody had contacted me via a telecon or favorable response to my emails