AN
Arno N
1 reviews | Active since Apr 2013
20 Mar 2019, 23:18
poor service from MTN
Good day. I app**** for a new contract to be added to an existing account on 11 March 2019. the telesales person was Kgomotso Mamotse Monaisa. She requested some documents wich I send on 12 March. On 14 March I still had no answer on the outcome of my application. I asked to be put through to the supervisor. I was told Tiny was not available but she would phone me before end of day. As of 20 March several attempts was made to speak to Tiny but was never phoned and when I was put through was only to leave a message on answering maschine. On 19 March I asked to speak to Tiny's boss. I was told it was Neelan. Neelan also did not phone me back. I could also not speak to him as he was in a meeting.
On 20 March I phoned again to no avail. Tiny and Neelan was again not available.
I was told the vetting department had an system problem and had an backlog. It has been 9 days now and no answer on my application.
I app**** with Cell C om 20 March at about 11H00 during an Escom blackout. By 14h00 I was approved and had my new phone in my hand. MTN lost n R400 contract today.
I have been a customer with MTN since about 2008 and before that as n customer under my previous employer. Loyalty does not pay with MTN.
Is this the way all customers are treated?
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2019, 13:08Good day Arno
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
It is with great regret that you could not get approved for a new contract with MTN. Regarding the above mentioned, it will be escalated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
It is with great regret that you could not get approved for a new contract with MTN. Regarding the above mentioned, it will be escalated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Mar 2019, 13:08
Official
Good day Arno
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
It is with great regret that you could not get approved for a new contract with MTN. Regarding the above mentioned, it will be escalated.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
It is with great regret that you could not get approved for a new contract with MTN. Regarding the above mentioned, it will be escalated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
AN
Arno N's updateReviewer Update
22 Mar 2019, 13:30Good day
It is very interesting that you raise the topic of not being approved for an new contract. You are the first to inform me of the fact. Just another reason I placed this on hello peter. As of 22 March I still have not received a call, as promised, to confirm my cancellation of my application with MTN. Yet another bad service added to the multiple promises made and not kept by MTN.
As a previously loyal customer I can now confirm that MTN does not have the capability to take ownership of mistakes and bad client services by under qualified and uninformed staff as to the situation in your own company.
No wonder your own clientservices department advised me to follow the hello peter route.
what a joke!
AN
Arno N's update22 Mar 2019, 13:30
Reviewer Update
Good day
It is very interesting that you raise the topic of not being approved for an new contract. You are the first to inform me of the fact. Just another reason I placed this on hello peter. As of 22 March I still have not received a call, as promised, to confirm my cancellation of my application with MTN. Yet another bad service added to the multiple promises made and not kept by MTN.
As a previously loyal customer I can now confirm that MTN does not have the capability to take ownership of mistakes and bad client services by under qualified and uninformed staff as to the situation in your own company.
No wonder your own clientservices department advised me to follow the hello peter route.
what a joke!