LR
Lerato R
1 reviews | Active since Feb 2019
28 Feb 2019, 10:33
Poor service from MTN
I app**** for a cellphone on the 28 of January and was told application was successful, will receive the device within 5 to 10 working days, since then I haven't received any feedback when I call I'm being told that the application is conditionally approved and I should wait they will get back to me soon, it has been a full month now with no outcome. What are poor service that MTN is providing clients.
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MTN South Africa's replyOfficial
01 Mar 2019, 08:35Good day Lerato
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I will request a for a sales consultant to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I will request a for a sales consultant to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply01 Mar 2019, 08:35
Official
Good day Lerato
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I will request a for a sales consultant to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I will request a for a sales consultant to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,