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Shelley A

1 reviews | Active since Apr 2018

18 Apr 2018, 08:28

Poor service from MTN

Absolute disgusting service. Phoned the help line four times and received different answers. Phone to query a mistake that MTN made wrt my pay as you go, only to receive attitude and rude conduct from the consultant. Soon to cancel ALL my contracts with MTN. Never been treated like this by a service provider.

0
Replies (3)
MTN South Africa
MTN South Africa's reply18 Apr 2018, 09:40
Official

Good day Shelley,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly advise which number your complaint relates to? Also, kindly provide with more information with regard to your complaint.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa
MTN South Africa's reply18 Apr 2018, 09:40
Official

Good day Shelley,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly advise which number your complaint relates to? Also, kindly provide with more information with regard to your complaint.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

SA
Shelley A's update18 Apr 2018, 10:55
Reviewer Update
*** Contract was cancelled yesterday after being told to call two days before ithe cancel and then being told that I can only cancel n the day of.... The Contract was made prepaid but now I see that it has now been credited with data and minutes which I did not agree to. Please fix this as I will not be paying for it as I am migrating this number to another network.