1 reviews | Active since May 2013
Poor service from MTN
I renewed my contract on the 2nd of March 2018, I was suppose to receive my data, airtime and sms's on the 21st March. I haven't received and airtime or sms's to date. I called the same day to query it and was given a reference number 1- ********** 5512. I followed up on the Friday again, was informed that my query was escalated as urgent. I signed a contract for data, minutes and sms's but I don't receive most of my stuff. It's been a week since I suppose to receive my airtime and sms's, this is pathetic service from MTN, and to think that I was told that there is a queing service by the MTN consultant. This is a breach of my contract that I signed and I will take this further.
Good day Andre,
We apologise for the delayed response.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that the initial query that was logged on your behalf with reference *** was incorrectly logged hence the delay in resolving the matter. Kindly accept our sincere apologies once again for the delay and inconvenience caused thereof.
Please note that we have logged your query with the provisioning team to kindly assist with the provisioning of the minutes and SMSes as per the package you upgraded to. We have also emphasised that the allocation be fully provisioned to you going forward.
The reference for the above escalation is *** as SMSed to you. You will also be notified by SMS as soon as the query is resolved, which should be within the standard turnaround time of 2-48 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Andre,
We apologise for the delayed response.
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that the initial query that was logged on your behalf with reference *** was incorrectly logged hence the delay in resolving the matter. Kindly accept our sincere apologies once again for the delay and inconvenience caused thereof.
Please note that we have logged your query with the provisioning team to kindly assist with the provisioning of the minutes and SMSes as per the package you upgraded to. We have also emphasised that the allocation be fully provisioned to you going forward.
The reference for the above escalation is *** as SMSed to you. You will also be notified by SMS as soon as the query is resolved, which should be within the standard turnaround time of 2-48 hours.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,