Poor service from MTN
3 weeks after complaint and still waiting for a reply Paying for a service which I cant use!
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
09 Mar 2018, 08:19Good day Jan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with more information with regard to your complaint so that we may investigate your complaint further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Mar 2018, 08:19
Official
Good day Jan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with more information with regard to your complaint so that we may investigate your complaint further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
10 Mar 2018, 06:54My data contract cell no 083 594 has been suspended although I subscription has been paid every month. I was informed by mtn in carnival mall on the 15/02/2018 that there was a ********** upgrade on my account.I was requested to submit a affidavit and a certified copy of my ID which I submitted the same day. The bottom line is I am paying for a service which I am unable to use.For more info please call me on *** or email ***
's update10 Mar 2018, 06:54
Reviewer Update
My data contract cell no 083 594 has been suspended although I subscription has been paid every month. I was informed by mtn in carnival mall on the 15/02/2018 that there was a ********** upgrade on my account.I was requested to submit a affidavit and a certified copy of my ID which I submitted the same day. The bottom line is I am paying for a service which I am unable to use.For more info please call me on *** or email ***
's updateReviewer Update
21 Mar 2018, 17:50VERY DISAPPOINTING SERVICE FROM MTN have privately rep**** 11 days ago and still no response from MTN even after my report on hello peter .The bottom line is I am still paying for a data contract that has been suspended since 15 February 2018. I have been attempting to call MTN on several occasions waiting for an hour every time with no answer.The account no is A ********** and the data cell no is ********** 407
and simply no answer.
's update21 Mar 2018, 17:50
Reviewer Update
VERY DISAPPOINTING SERVICE FROM MTN have privately rep**** 11 days ago and still no response from MTN even after my report on hello peter .The bottom line is I am still paying for a data contract that has been suspended since 15 February 2018. I have been attempting to call MTN on several occasions waiting for an hour every time with no answer.The account no is A ********** and the data cell no is ********** 407
and simply no answer.
's updateReviewer Update
21 Mar 2018, 17:50VERY DISAPPOINTING SERVICE FROM MTN have privately rep**** 11 days ago and still no response from MTN even after my report on hello peter .The bottom line is I am still paying for a data contract that has been suspended since 15 February 2018. I have been attempting to call MTN on several occasions waiting for an hour every time with no answer.The account no is A ********** and the data cell no is ********** 407
and simply no answer.
's update21 Mar 2018, 17:50
Reviewer Update
VERY DISAPPOINTING SERVICE FROM MTN have privately rep**** 11 days ago and still no response from MTN even after my report on hello peter .The bottom line is I am still paying for a data contract that has been suspended since 15 February 2018. I have been attempting to call MTN on several occasions waiting for an hour every time with no answer.The account no is A ********** and the data cell no is ********** 407
and simply no answer.
's updateReviewer Update
21 Mar 2018, 17:53jan-du-preez: privately
My data contract cell no ********** has been suspended although I subscription has been paid every month. I was informed by mtn in carnival mall on the 15/02/2018 that there was a ********** upgrade on my account.I was requested to submit a affidavit and a certified copy of my ID which I submitted the same day. The bottom line is I am paying for a service which I am unable to use.For more info please call me on ********** or email **********
's update21 Mar 2018, 17:53
Reviewer Update
jan-du-preez: privately
My data contract cell no ********** has been suspended although I subscription has been paid every month. I was informed by mtn in carnival mall on the 15/02/2018 that there was a ********** upgrade on my account.I was requested to submit a affidavit and a certified copy of my ID which I submitted the same day. The bottom line is I am paying for a service which I am unable to use.For more info please call me on ********** or email **********
's updateReviewer Update
22 Mar 2018, 11:48Still waiting for MTNs feedback
's update22 Mar 2018, 11:48
Reviewer Update
Still waiting for MTNs feedback