1 reviews | Active since Jun 2017
Poor service from MTN
<p>1. My phone goes to auto voice mail first time when someone calls and people I don't know of are heard talking in the background. I have tried to get MTN call centre and Nicol Way shop consultants to assist with no success. Whatever they recommended did not work and as a result might have lost business or custom because of that. In my mind I believe MTN should be able help me resolve this, surely my network provider should be able to explain this?</p> <p> </p> <p>2. MTN charged me for data I never received because their systems were down. I logged a query but until now it has not been resolved, meanwhile I had to pay them. I find this very sad and unfathomable. </p>
Hi,
I have been advised to dial the same by the contact centre without success.
My main number on the account is ********** , I can't remember exactly when but it was in April and I logged a query with contact centre. I also had numerous calls where I even told the agents that due to the delay in loading the data it has incenvenienced me and I no longer needed it. Please refer to your system for these records.
Hi,
I have been advised to dial the same by the contact centre without success.
My main number on the account is ********** , I can't remember exactly when but it was in April and I logged a query with contact centre. I also had numerous calls where I even told the agents that due to the delay in loading the data it has incenvenienced me and I no longer needed it. Please refer to your system for these records.
Hi,
I still have not heard any further feedback. I was charged for data I never received, to make matters worse your data rate are too high and there is inexplicable depletion of data and airtime. Your service champions are just the opposite as they are not able to help with anything.
One wonders who should know better about the problems created within your network?
Hi,
I still have not heard any further feedback. I was charged for data I never received, to make matters worse your data rate are too high and there is inexplicable depletion of data and airtime. Your service champions are just the opposite as they are not able to help with anything.
One wonders who should know better about the problems created within your network?