Poor Service From MTN
<p>On the 18th April 2017, my tablet was ****** and I called my service provider, MTN to suspend my no. Later I went to one of MTN's dealerships in Wonderpark to perform a sim swap. I was told that the seem would function in two hours or so, but 20 hours later I'm still waiting, despite numerous calls to the service provider. What I find strange is that when I call the same no, it still rings, though my sim is not working. I find this totally unacceptable as I'm simply told to keep waiting.</p> <p> </p> <p>Angry and still waiting,</p> <p> </p> <p>DO Moumakwa</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have logged a request to our system administrator to process the sim swap urgently as per was done yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have logged a request to our system administrator to process the sim swap urgently as per was done yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
But what's the point of an apology when, more than 26 hours later, the situation remains unresolved...??
But what's the point of an apology when, more than 26 hours later, the situation remains unresolved...??
And the waiting continues...it's now more than 37 hours and still counting!!!
And the waiting continues...it's now more than 37 hours and still counting!!!