1 reviews | Active since Jul 2016
Poor service from MTN
<p>I have a 3G contract with MTN, I have complained on numerus occasions regarding the internet service, my emails are just ignored even after MTN admitted that it was a network problem and would attend to it. This is now a few months later and still no improvement.</p> <p>I have sent several emails to 'Shaun Nair and copied Sharneen Ramdeo in all the emails, I have in turn made several calls to MTN for assistance only to be give the run around and sent from pillar to post. On two occasions I was given telephone numbers to call and assured that my complaint would be attended too.</p> <p>I tried to call the numbers several times without any success, it appears that the numbers do not exist. I feel that this is shocking as MTN manages to deduct the payments every month without fail without providing their services</p> <p>Brian Bradley</p> <p> </p>
I have been contacted by Ms Alice van der Merwe from Mtn, she was very apologetic and helpful, she assured me that someone from coverage would contact me urgently to address the problem.
To-date no-one has made contact with me. It seems that the officials that deals with coverage problems don’t care about their customers
I have been contacted by Ms Alice van der Merwe from Mtn, she was very apologetic and helpful, she assured me that someone from coverage would contact me urgently to address the problem.
To-date no-one has made contact with me. It seems that the officials that deals with coverage problems don’t care about their customers
