1 reviews | Active since Feb 2017
Poor service from MTN
<p>I upgraded my phone mid January and I took the Skylite package for R1400 unlimited calls and 3G data. Subsequently I find out its unlimited MTN to MTN not all providers. This was not disclosed on sale. My billing runs 17th to 17th and my new data was due to kick in and apparently my data was not loaded. THERE ERROR! I've been calling MTN since Saturday morning 7h30; spoken to 4 supervisors that promise all will be sorted within 2 to 24 hours and 4 days later NOTHING resolved! I honestly wish I had just cancelled my contract! The service is DISGUSTING to say the least! </p>
Dear Janine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that upon looking at your account if seems that your data has been provisioned. In the matter of the unlimited MTN to MTN calls, that information is included in the contract that you would have signed. For any inconvenience caused by a lack of clarity we apologize. We hope that everything will now be in order going forward as we value you as a loyal MTN customer and do not wish to displease you in any way.
Thank you
Kind regards
MTNSA
Dear Janine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that upon looking at your account if seems that your data has been provisioned. In the matter of the unlimited MTN to MTN calls, that information is included in the contract that you would have signed. For any inconvenience caused by a lack of clarity we apologize. We hope that everything will now be in order going forward as we value you as a loyal MTN customer and do not wish to displease you in any way.
Thank you
Kind regards
MTNSA