Poor Service from MTN

My Cellphone was ****** two weeks ago MTN insurance has approved my claim , however none of the MTN shops will give me service in obtaining a handset nor will the corporate account manager respond , nor do they answer the phones at the call centre or *** . The staff at the MTN shops are unfriendly and unable to assist , its two weeks now and I have been shunted from pillar to post .<br> <br> Never use MTN , as this is the kind of service you pay them for . I think it is unacceptable !