1 reviews | Active since Dec 2016
Poor Service from MTN
<p>I had two active lines (on contract) whereby I cancelled the one line on the 7th of September 2016. Previously I cancelled lines/contracts and it took max 30 days. I noticed this morning that I was still being billed for the line tht was cancelled in September. I phoned in this morning at about 07:50 and spoke to Simon Mbasu (Phone Consultant) whereby I was continuosly interrupted, trying to explain my situation. I requested to speak to the manager or supervisor or even my account manager (which I was told I dont have) whereby Simon responded by saying that his manager is not available to speak to me. I told him that i "cancelled" the line whereby he responded that was being migrated from contract to pre paid, which was not part of my request in September. MTN truly sucks and Im a very unhappy and super frustrated customer. Why do you bill me for something im not using???</p>
Good day Keith
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 12:54 with no luck. As per my investigations on our systems I have noted your cancellation request was submitted and actioned. Kindly be advised that all contract customers are always charged in arrears hence there would always be 1 invoice outstanding after the contract is cancelled. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good day Keith
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 12:54 with no luck. As per my investigations on our systems I have noted your cancellation request was submitted and actioned. Kindly be advised that all contract customers are always charged in arrears hence there would always be 1 invoice outstanding after the contract is cancelled. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***