1 reviews | Active since Aug 2014
Poor Service from MTN
I was interested in purchasing a \Sh@reLink Y858\" modem on a cash deal. I decided to approach the MTN Stores (two off) at the Waterfall Mall in Rustenburg.<br> 07/04/16 - At Store one, I was assisted by salesman Fiorentino Saincic. He could not supply me with the modem immediately, as I did not have the required RICA documentation. He did assure me that there were three in stock and would set one aside for me for collection the next day.<br> 08/04/16 - I arrived at Store one with all the required RICA documentation. An alternate saleswoman assisted me, as Fiorentino was out. I was then informed that there wasn't any stock available. Further, she could tell me when stock would arrive. She asked me to go to Store two.<br> 08/04/16 - I arrived at Store two and was assisted by Dineo Molapi. I got the same feedback from her. They had no stock and couldn't tell me when stock would arrive.<br> 08/04/16 - I contacted another Store in Rustenburg (Von Wielligh Street). I got the same feedback from them. They had no stock and couldn't tell me when stock would arrive.<br> 08/04/16 - I went onto the MTN online shop. This modem was not available on a cash deal<br> I am really disappointed MTN."
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our MTN direct sales team to assist and tracking specified modem as requested. A call back will be done on Monday to advise further information.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our MTN direct sales team to assist and tracking specified modem as requested. A call back will be done on Monday to advise further information.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
