TN
Thato N

1 reviews | Active since Sept 2012

12 Jan 2016, 17:39

Poor Service from MTN

Two months ago i signed a 2 year phone contract with MTN which was absolutely the worst decision i have ever made in my life. There have been many concerns but would like to highlight two. <br> After joining the network, two additional contracts were created under my name *****ulantly. I found out about these by pure luck when i went to complain at a branch about another matter. I initially received sms's saying my request for a contract was being evaluated and then something about my credit limit being reached. When i rang the call centre i was informed to ignore them. I have since sent through forms to the ***** department, and have been ringing at least twice a week since to followup. This morning i was told to ring the department directly and of course no one on that number could help. How did this happen and what guarantee do i have that these people are not using my details elsewhere.<br> My data charges are also ridiculously high. I have had to recharge my data 3 times in the last 3 weeks and am using the same apps, the same way as my previous service provider...just at three times the cost. I am not happy about this and believe i am not the only person complaining about the above.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Jan 2016, 14:23
Official
Hello Thato Noinyane,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the ***** department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***