1 reviews | Active since Dec 2011
poor service from mtn
I called the callcentre a twice already and the service is shocking,the first time i called them to complain about my bis service,the automated voice prompt,told me im allowed 1 call a month to 173 and the next one will be chargeable and the call cut.Amazed as i have not called mtn in over a year,i called again but only got menu options.<br> <br> finally after 3 days i get through and the operator tells me,switch my phone off and she will reset the coverage on my cell,mind you i worked for mtns helpdesk,so i asked her how she was going to do that,but she insisted so i did that and no joy,as you can guess i couldn't get through again.<br> <br> No wonder they are going through a financial crisis,i had perfect coverage and overnight i cant use 3g,what is happening to our telephone providers,this needs to start being measured by the relevant authorities.<br> <br> most of these callcentres like the mtns and telkom have very badly trained and for my money uneducated people behind a phone/desk<br> <br>
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested the escalations management team within our Prepaid Department to make contact with you and assist with the issues experienced. Kindly also complete the template below and send it *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested the escalations management team within our Prepaid Department to make contact with you and assist with the issues experienced. Kindly also complete the template below and send it *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team