POOR SERVICE FROM MTN

The service provided at MTN network is absolutely pathetic. As a client you cancel your contract, all correct procedures are followed, the call centre can clearly see on their system that there has been a request lodged for cancellation but NO ONE not even the MANAGER can advise you why the contract is still continuing and has not been cancelled.<br> <br> You are told by the Manager at the MTN call centre that the cancellations department will get back to you, then 6 days later you are still waiting on a response.<br> <br> I am absolutely disgusted at the level of service received from MTN. Clients are expected to pay their bills on time and are bombarded with debt collection calls when clients do not do so but when it comes to them providing a service all they can say is \sorry we'll get back to you".... and consequently dont fulfill their promises.<br> <br> """