AO
Aasiyah O

1 reviews | Active since Feb 2012

24 Feb 2016, 10:33

Poor service from Legal

I previously had a contract with MTN, when it reached its full term the contact was carried over on a month-to-month basis. It was settled in full and my number was migrated to prepaid.<br> <br> I have app**** to take out a new contract with MTN and was advised my previous account had been handed over to legal. I contacted the call center who cant resolve the issue, it has to be dealt with by legal who have NO contact number. I have a string of email correspondence confirming the account is closed! However if i call the sales call center it still shows the account has been handed over to legal.<br> <br> It has become ridiculous and is beginning to cause me a great inconvenience. I want one set of feedback and i want whatever is going on at MTN side to be resolved once and for all please.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2016, 22:08
Official
Hello Aasiyah,

Dear valued customer

I truly understand your dilemma and I look forward to assisting you with answers to your questions.

Our credit management team liaises with the ITC and Experian bureaus and they will send the request to have your name removed from their listings as a bad payer.

We have addressed this because we have received your issue on HP too and our credit management team is on it.

warm regards
mike
REQ:***