Poor Service From Corporate Account Manager

On 19 November 2015 we received a phone for a new contract from MTN.<br> The phone was faulty. on 19 November 2015 we notified our corporate account manager<br> Abdul-Kader Majoos of the problem, The faulty phone was only collected on 1 December 2015<br> after numerous requests sent to both Abdul-Kader Majoos and [Email Removed]<br> to date 9 December 2015 we have not received the replacement phone.<br> Abdul-Kader Majoos does not return phone calls or any emails.<br> Is this truly how MTN treats their Corporate customers ??