Poor service from Collen Richards Bay boardwalk

Poor Service at MTN store Boardwalk Mall Richards Bay by Lady name Collen(indian)consultant

I visited the store 04 March 2025 to get assisted with migration(downgrade) on my since im no longer working…the lady told me Mtn system is down so i wont be able to get assisted with”attitude” she doesnt seem to care, i asked when will the system be back up…she said she doesnt know, im must call 135 for assistance they will assist me online, told her i didnt get help online they said i should come here… she kept insisting that should call them they would assist me… i told her that i didnt like the way she spoke to me and i spent three hundred rand R300 taxi fare to migrate.. she seems not bothered

I left on my way out tried to call Mtn, they told that they cant help me i should go back to a store for assistance.. im here helpless, i cant go back to store coz it far and i dont have R300 taxi fare

I am writing this email to bring this matter to your attention and to express my disappointment with the service provided at the mentioned MTN store. I trust that MTN values its customers and strives to deliver a high standard of service. I hope that this issue can be addressed promptly to ensure a better experience for customers in the future.