TU
Thinus U
1 reviews | Active since Jun 2020
04 Jul 2024, 10:09
Poor service from cancellation and still getting a new contract with MTN im done
I cancelled my MTN home wifi on 27 may 2024
I app**** for a new month to month contract because according to MTN i cant upgrade
Hence the reason for cancellation of previous home wifi
Then im still being debit for it and call centre agents can’t help me stating they didn’t close the cancellation now i must still pay for 2 contracts unacceptable
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Thinus U's updateReviewer Update
07 Jul 2024, 20:07Now the home wifi is cancelled after numerous calls to the 135 call centre and no one takes responsibility for not cancelling the contract in time and no refunds will be done, unacceptable if anyone wants to get another home wifi contract with MTN make sure you cancel your previous contract with them 2-3months in advance to avoid sloppy agents not doing their work they supposed to… cant stress this enough… and mtn stores i dont even want to go there, dont assist you at all, ive been with MTN 20+ years… worse service to date… really not taking any more contracts in the future im done
TU
Thinus U's update07 Jul 2024, 20:07
Reviewer Update
Now the home wifi is cancelled after numerous calls to the 135 call centre and no one takes responsibility for not cancelling the contract in time and no refunds will be done, unacceptable if anyone wants to get another home wifi contract with MTN make sure you cancel your previous contract with them 2-3months in advance to avoid sloppy agents not doing their work they supposed to… cant stress this enough… and mtn stores i dont even want to go there, dont assist you at all, ive been with MTN 20+ years… worse service to date… really not taking any more contracts in the future im done