Poor service from an MTN!

To whom it may concern.

I had the displeasure of calling 165 and got assisted, lack thereof, by Menzi Chamane.

He was one belligerent fellow and does not deserve to be in Customer Care.

Menzi was forcing me to do authentication fully, while I have an MTN PIN for calling the call centre. I asked him why must I give him my ID number, the so called full security check while I usually call and get assisted through my PIN. I explained this tacitly to him, he refused to badge and actually told me I am not listening to what he is saying, and in not so many words, that I am not a cooperating client! I find this despicable, rude and totally pugnacious. He literally told ne he is not going to assist, and dropped the phone in my ear. I thereafter called, a nice lady assisted me within 3 minutes, talk about customer service! She only took my name and MTN PIN Number.

Why is there no correlation between the two agents? I demand to be assisted as soon as possible and this behaviour, if found to be out of line, that Menzi must be dealt with.

Awaiting your prompt response.