OM
Ontlametse M
1 reviews | Active since May 2014
02 Feb 2015, 08:47
Poor service from all spheres
I went into the MTN store twice to request an upgrade which means that I am continuing to bind myself to pay these people BUT!! both occasions I returned without service, be it a device or a proper way forward! I now call the MTN customer care centre to get the numbers of this store and to request assistance I spoke to a particular Zanele who was unable to give me the number for this store which shocked me, if the people working within the company cannot get information how are we supposed to get it? She then hung up the phone on me
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MTN South Africa's replyOfficial
17 Feb 2015, 14:52Hello Ontla_Q3V,
We are truly sorry for the breakdown in service and for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
The telephone number for the store in Waterfall Mall (Rustenburg) is ***. We have now tried locating the account with the cell-phone and ID number provided in the post.
We have forwarded your details to one of our Sales Department agents to assist with the upgrade.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
The telephone number for the store in Waterfall Mall (Rustenburg) is ***. We have now tried locating the account with the cell-phone and ID number provided in the post.
We have forwarded your details to one of our Sales Department agents to assist with the upgrade.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Feb 2015, 14:52
Official
Hello Ontla_Q3V,
We are truly sorry for the breakdown in service and for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
The telephone number for the store in Waterfall Mall (Rustenburg) is ***. We have now tried locating the account with the cell-phone and ID number provided in the post.
We have forwarded your details to one of our Sales Department agents to assist with the upgrade.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
The telephone number for the store in Waterfall Mall (Rustenburg) is ***. We have now tried locating the account with the cell-phone and ID number provided in the post.
We have forwarded your details to one of our Sales Department agents to assist with the upgrade.
Regards
Tim
MTN Complaints Management Team: REQ:***