Poor service & ********** deductions on customer airtime

Good

I recharged my prepaid cellphone number with R50.00 with the intention of purchasing data bundles. I noticed that R25. 00 was deducted from my account, I immediately called customer care. I was told that I have a subscription service that deducts money everytime I recharge. Apparently I joined. So I asked for proof in a form of voice recording or document that clearly proves I subscribed, she couldn't provide any evidence nor refund my airtime. The only statement I got from her was that she'll escalate the issue. Consultant name : Thandeka Ndlovu Reference no#. *** Contact no# 135 Time :10:00am Date 02 April 2022