Poor Service & ********** advertising

Did a pre-order with Nadine on the 7th March. I clearly asked about the gear 2 promo and was promised confirmation. No confirmation received and I then called in again and was given a lot of attitude by several mtn employees. I was also assisted by Kgabo who again promised confirmation. Nothing came of it. I called in again spoke to nicolette with her attitude. After been cut off I called in again and spoke to Glenish.... who assisted and promised the gear2 is part of the contract upgrade. I received the phone went through as suggested download the rewards app and guess what no gear2 . I called in to explain this and was told to contact samsung. I called samsung who asked me to call mtn..... I phoned in again spoke to Glenish who refused to put me through to her manage. She states she needs 48 hours to assist. She also mentioned her manager Sunil Beharie will contact me. I must say this guy is extremely busy. Never avail himself to calls or even responses. He is always in meetings. MtN needs to give this guy 13th 14th maybe 15th cheques. He does a lot to not take responsibility or accountability. A unique individual hence his staff goes out of their way to ensure you are not put through to him. So why does a call centre agent needs 48 hours??? Maybe in hope that your so called 10 day return policy expires??? Why was there no confirmation sent after twice going through the entire process.... in hope of your deal expiring....