Poor Service for Contract Cancellation and Conversation for Prepaid

Dear MTN customer service team.

I hope this email finds you well.

I am writing to express my frustration regarding the recent attempts to cancel my contract with MTN. Despite being informed that my contract was cancelled several weeks ago, I continue to receive calls about being eligible for an upgrade. This ongoing communication leads me to question whether my contract has indeed been terminated as requested and to be moved to prepaid.

I have contacted customer service multiple times to resolve the issue. Each time I am told that my request will be checked, and I will be contacted back. However, I have yet to receive any follow up or confirmation of cancellation. I am now requesting that my contract be cancelled immediately and that my account be converted to a prepaid number. I expect confirmation of these actions as soon as possible.

Please address this matter urgently and provide me with written confirmation of the contract cancellation and the change to a prepaid account. Your prompt attention to this issue is crucial as it impacts my trust in your service.

Thank you for your immediate attention to this matte