Poor service for a new customer.

Went online to take out a 5G Wifi router on the 01 June 2026 and delivery was due to be made 1-3 business days as per the website, initial delivery failed and was advised to change the delivery address from my home address to my work which I acknowledged and updated with expected delivery being the 05/06/2026, I made contact with the courier company who advised that they had not received any instructions and I changed to my work address with the expected delivery being the 10/06/2026. Today I reached out to your customer service to request to cancel and all I can say is I am speechless, requested to cancel and was advised by Thankolwethu that for the cancellation to be processed they would need to contact their service provider due to the order being taken up online through www.mtn.co.za, I shall be waiting for my refund and not have to deal with such poor service