POOR SERVICE

I must say I am very disappointed with the service I have received from MTN CAPE GATE. My problems began the day I took out a contract with the store because I knew I needed a phone. On the 08 of November I bought a phone at MTN and on the 21 December the phone went dead. on the 23 of December I took the device to the store and I was told it will be sent away for a warranty assessment and that I understood and I was told that the repair center was closed up until the 06 of January 2020 and that too I accepted. From the 8 or 9 of January I started calling the repair center to check of they had received the device and they told me that no they have not received the phone. I have been calling he repair center they were telling that they do not have the phone. There’s a day that I called the MTN store and Warren picked up the phone and he blatantly **** to me and said the phone had gone to the repair Centre. On the 23 of January I called the repair Centre and they told me that they do not have the phone and the couriers had only picked up my phone from the store on the 22 on January. At this point I am angry and frustrated by the fact that I bought a phone not because I wanted to but because I needed it. The store is giving me a run around. I want to cancel the contract Shareen the manager is refusing to cancel the contract. Today I went to the store and Warren laughed in my face as if I'm a joke. All I want right now is to cancel the contract and get a phone from another service provider.