Poor Service, False Promises... Pathetic... Continues and continues
<p>i refer to previous posts made:</p> <p>- https://hellopeter.com/mtn/reviews/poor-service-false-promises-pathetic- ********** </p> <p>- https://hellopeter.com/mtn/reviews/poor-service-false-promises-pathetic-continues- ********** </p> <p> </p> <p>the MTN mall of Africa consultant contacted me in December (Francois) and made a promise to get back to me with the resolution only to further ignore or do nothing about the complaint. He has apparently passed this on back to the consultant whom caused the problem in the first place (Quentin) and yet still no resolutions.</p> <p> </p> <p>It is quite clear that MTN do NOT CARE about their clients, clients are ignored and managment pocket the money paid.</p>
Hello Itumeleng
So it takes 4 months for this kind of response plus many calls from me to different consultants to have this matter resolved, and in the end of the frustration and waste of my airtime I will not even be reimbursed for this major inconvenience caused by MTN. this should of been explained correctly with my upgrade in the first place and then within the 1st month of complaint explained correctly. If this was the case i would of reconsidered my package change!!!
Hello Itumeleng
So it takes 4 months for this kind of response plus many calls from me to different consultants to have this matter resolved, and in the end of the frustration and waste of my airtime I will not even be reimbursed for this major inconvenience caused by MTN. this should of been explained correctly with my upgrade in the first place and then within the 1st month of complaint explained correctly. If this was the case i would of reconsidered my package change!!!