1 reviews | Active since May 2016

30 Nov 2016, 07:30

Poor Service, False Promises... Pathetic... Continues

<p>I refer to my previous post made on: https://hellopeter.com/mtn/reviews/poor-service-false-promises-pathetic- ********** </p> <p>and response by Yahya with REQ: ********** </p> <p> </p> <p>MTN seem to not care about their clients and just makes responses on Hellopeter with the hope it subsides customer anger!</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 14:15
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that when checked under account status , the previous tickets logged for loss of minutes has been re log to the correct division to assist and resolve request for minutes to be credited or loaded onto specified number. A call back will be done once feedback is received .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kecin.

MTN South Africa
MTN South Africa's reply05 Dec 2016, 14:15
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that when checked under account status , the previous tickets logged for loss of minutes has been re log to the correct division to assist and resolve request for minutes to be credited or loaded onto specified number. A call back will be done once feedback is received .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

's update25 Jan 2017, 13:33
Reviewer Update

and it continues. Now 4 months since complaint and no resolution to the matter