Poor Service, False Promises... Pathetic

<p>During my contract upgrade at the Mall of Africa branch on 05.10.2016 i was informed by the store consultant that when changing package I will have a 30day window to utilise all data/minutes/sms's after which it will expire and i will then be put onto my new package. I had approx. 1100 minutes remaining.</p> <p>the following day i recieved an SMS that i had been migrated to a new package, and upon checking my account balance i only had 200minutes remaining.!!!!</p> <p>I called the MTN customer line 808 and was told they cannot assist me and I should go to the store of upgrade to resolve this.</p> <p>I called in to the store to resolve this and was told a ticket will be raised and i would need to wait until this was tended to and it could take up to a month. still nothing</p> <p>i also raised the issue after a lot of frustration on the 808 calling line and recieved reference number ********** 07 for this issue.</p> <p> </p> <p>No resolution has been provided and cannot get hold of the store to follow-up. it is over a month of complaining and frequent calling in to the store to get a resolution.</p> <p> </p> <p>the consultant that assised with my upgrade and assured me this would be resolve is Quentin</p>