poor service

I submitted cellphone claim on the 04.01.2023 i keep calling emailing MTN INSURANCE regarding the outcome of the claim. I very upset the whole month without feedback, this is total unacceptable. what type of service is this? Zamohuhle M, Sanele M they are not responding regarding my cellphone cliam. i called in on the 12.01.23 spoke to Sara who put me on hold more than 40 minutes. i asked to speak to her supervisor, she put me on hold again for the lady by the name of Boitumelo. She approved one cliam for laptop no feedback regarding my iPhone 11 pro Max cliam till today, but premiums were deducted. i need feedback before the end of today.