Poor service

The customer care has not been able to resolve the issue with my line. I have been calling the customer care line on 135 since the 26th of May. I am unable to receive incoming calls and messages. I am sent out to different departments and none of them have been able to resolve my query, I am giving RAQ reference numbers each time and being told that they are always escalated my case. The turnaround time that I get given each time by a consultant changes each time, it is 24 hours, 48 hours or 72 hours.

I am extremely unhappy and frustrated by the level of service that I am receiving from some your consultants.