Poor service

I have been trying to get help for the last 3 days. I spoke to an MTN consultant named Rosseta photshwane for my early upgrade of my contract. She told me i need to pay for the early upgrade before anything and then i made the payment so this is the second day i am waiting now. I have been to the mtn shop a couple of times and they cloud not help me. I have called in 4to5 times holding on for max 3 hours for all of the calls.

I am not impressed as I stressed i need the product asap for my work during the lockdown. I have send a few emails to rosseta and no reply. Some of the call center staff was really rude and luckily they recorded the calls for evidence.