Poor service experienced and sold of a factory fault carrying device

You are telling me nonsense, that is not what was said to me on Friday. I mean I was told I will get my phone on Tuesday 07.11.2017 and now you are telling me about stock.

The is no truth in your services…your service is *******.

People will know about your services

From: HVRC_Repairs ********** Sent: Monday, November 06, 2017 12:02 PM To: Mlungisi Mavuso Subject: Re: Confidential: Poor service experienced- ********** ********** 4 [# ********** 7]

Good Day Mlungisi, Thank you for your request, we apologise for the delays and inconvenience caused. The device will be exchanged and dispatched back to the store, at the moment there's shortage of stock hence the delay but once the stock has been received the device will be dispatched. Kind Regards, Boipelo Phiri HVRC Contact Centre Agent After Sales Contact Centres Toll Free Number: ********** (FIX) 349

Date: 2017/11/03 2:07:51 PM To: ********** Cc: ********** Subject: Confidential: Poor service experienced- ********** ********** 4 Good day, I write this email with great dissatisfaction and disappointment received from your services. I bought a Huawei Y3 phone on the 10.09.2017 and experienced problems with the phone until I came to a decision to send it for repairs. I took the device to Totalsports in Randburg square on the 04.10.2017 and it was collected from the store on the 05.10.2017. Since then, I was never contacted, neither updated regarding the status/ progress of the phone until I had to go and enquire at the store. Shumani from Totalsports called you enquiring on my behalf and he was told the phone has a factory fault thus make it irreparable and within three days a new device would be delivered at the store which has not happened even today. Again I had to go back to the store to find out once more; • Why must I enquire/ follow up every time without any action? • Why would I recommend MTN in future? • What must I use now that you decide to keep my phone? NB: I noticed today two of your agents hung up our phone calls which I regard or take it as an instruction whenever one is enquiring, when I buy all is well and now that I seek help I am seen as dog. I am tired of your nonsense and bull****, if I do not receive my phone by next week Tuesday the 07.11.2017 as promised telephonically today I shall be forced to seek legal aid.