POOR SERVICE EXPERIENCED

<p>I noticed at the end of October that I had not had a debit order deduction from MTN. I called the 808 call centre and was told by a call agent that no debit order was deducted because there was a credit on my account from before which had now reflected and that the other reason was that I had been a "good payer" for all the years. I though this rather odd and followed up with an email to their accounts department and received an automated response saying that I would receive a response within 8 hours. This was on the 3rd November and todate I have still not had a response. I then received my November statement from MTN showing that there was no balance for October (as I was told by the customer call agent) and that my new balance for November was as stated with nothing in arrears. I then took the telephone call I had had with the customer call agent as correct and utilised the money I had put aside for something else. One of my contracts was due for upgrade so I phoned the upgrades department to do the upgrade and was then told that my account is in arrears. This made me furious so I again tried to follow up with the call centre and spoke to a Mervin Pillay who said he would come back to me. This was on Friday 12th November at 15:30. I have not had a response from him. I then received a courtesy call from Eugene Hadebe telling me that there was an error with my debit order and could they take a double debit order off in November. I tried to explain what had happened and he kept on saying that I could make arrangements to pay. I understand that this money is due but what I cannot understand is that no-one has bothered to come back to me after my intitial query and I specifically asked Eugene to please get someone from their Management to call me regarding this issue. Still I have not heard from anyone but we as customers just have to sit back and take the treatment we are given with no recourse.</p>